Help & FAQs

Questions, answered.

Everything from "is my data private?" to "how do I add my accounts?"
Can't find it here? Message Zak directly.

About the platform

What is Better Call Zak, exactly?

A private CFO platform for UAE households and family offices. One workspace covering personal cashflow, properties, cards & loans, investing, family obligations, business bookkeeping & UAE tax compliance, plus a document vault and printable reports.

Who is it for?

UAE-resident families and business owners who want one clear, private place for their money and documents — without juggling six apps and a folder of screenshots. You don't need a finance background; if you can use a banking app, you can use this.

How is it different from a typical accounting tool?

Accounting tools answer "what happened last month?". A private CFO answers "what should I do today?". Better Call Zak opens every morning with a curated briefing: today's payments, this week's outflows, what needs your attention, computed insights. The bookkeeping is in there too — but it's not the front door.

Privacy & security

Where is my data stored?

In an encrypted database with per-household isolation enforced by row-level security at the database layer — your family's data is invisible to every other account. We never share data with third parties, sell it, or use it to train any model.

How are passwords stored?

argon2id, the current state-of-the-art password hash. We never see your plaintext password. Sessions are server-side rows; you can revoke any session from Settings · Security at any time.

What does the audit chain do?

Every state change (sign-in, signup, password change, session revocation, document upload, action confirmation) writes a SHA-256-chained audit row. If the chain ever breaks, we know the database was tampered with. You can see your own audit timeline on the Activity page after sign-in.

Can I delete my account and all my data?

Yes, anytime, from Settings. Deletion is a hard delete with cascade — there's no shadow archive. CSV exports and PDF reports are available before you leave, so you walk away with everything.

UAE-specific

Does it handle VAT-201?

Through the Office tier — Zak's team does your bookkeeping and files VAT-201 on EmaraTax for you, end to end. The workspace is where you watch it happen and keep the evidence.

Does it handle Corporate Tax (CT)?

Yes — per-entity CT estimate, deductions sketch, Free Zone vs Mainland flagging, and a printable CT Readiness Pack. Small Business Relief eligibility is flagged where it applies. Annual submission is included on Office tier.

Is AED the default currency?

Yes. AED first, USD as the optional secondary, with GBP/EUR available in Preferences. All formatting uses UAE conventions (DD MMM YYYY dates by default, but ISO and US formats are switchable).

What about ZATCA or KSA?

Not on the roadmap right now. This product is built for UAE first. If you're an UAE-headquartered family office with KSA exposure, talk to us — we can take it on case-by-case.

Account & access

How do I create an account?

Click Create account at the top of any page. You'll go through a quick 3-step welcome wizard (Profile → Preferences → Tour) and land on your home screen. The first 90 days are free on the Solo tier.

I forgot my password.

Use Forgot password? from the sign-in page. We email a reset link valid for 30 minutes. After you reset, every other device is automatically signed out.

How do I give my spouse / accountant access?

From Settings · Access (on Pro and Office). Each invited person gets a scoped role — your spouse, your accountant, your advisor each see what you choose, never your whole life.

Where can I export my data?

Every workspace table has a CSV export button. Every report has a Print/Save-as-PDF button. From Settings you can also request a full account dump.

Reports & workflows

What reports come standard?

On the Office tier, your CPA prepares a monthly pack — your numbers, explained in plain language, delivered as a clean PDF. In-app self-serve reports are on the roadmap.

How does "Mark paid" work?

Every upcoming payment, Needs Attention item, and investing recommendation has an action button (Mark paid / Snooze / Approve). Clicking it stages the action against your workspace state with a one-shot flash confirmation. You can reset demo state any time from Settings.

What's the keyboard shortcut for…?

Press ? from anywhere in the app to see the full list. The essentials: ⌘K for search, g h for Home, g p Money, g v Documents, g s Settings.

Still stuck?

The fastest way to get a real answer is WhatsApp Zak directly. Email zak@bettercallzak.ae works too.

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